What is a website or app AMC?
A website or app AMC, or annual maintenance contract, is a yearly support agreement in which a technology partner keeps your website or application updated, secure, backed up and working. It usually covers software and plugin updates, security patches, uptime monitoring, bug fixes and a set amount of small changes, with agreed response times.
A website or app is never truly finished. Plugins and libraries release security fixes, operating systems change, browsers update and your own business keeps changing too. Without regular care, a site slowly becomes slower, less secure and harder to update, until one day something important stops working.
Our maintenance plans keep your digital systems healthy month after month. We take responsibility for updates, backups and monitoring, fix problems quickly when they appear and handle the small changes your team needs, so you always have someone who knows your system and picks up the phone.
What an AMC covers
Each plan includes scheduled updates for the CMS, plugins, frameworks and server software, tested before they go live. We run automated daily backups with off-site copies, monitor uptime and SSL certificates, and scan for malware and vulnerabilities. Bugs are fixed within agreed response times, and a monthly allowance covers content updates, new pages, banner changes and small feature tweaks. You receive a monthly summary of the work done and anything that needs attention.
- Updates & patches
- Backups & monitoring
- Bug fixes
- Small change requests
What is included
- Scheduled CMS, plugin and framework updates
- Daily backups with off-site copies
- Uptime, SSL and security monitoring
- Bug fixes within agreed response times
- Monthly change allowance and work summary
What changes for your business
Fewer emergencies
Regular updates and monitoring prevent most problems before they reach customers.
Quick help when needed
A team that already knows your system responds and fixes issues faster.
Always recoverable
Tested backups mean your site or app can be restored if something goes wrong.
How we work
Discovery
We learn your business, goals and users.
Design
Flows and screens agreed before we build.
Build & test
Built in stages and tested on real devices.
Launch & support
A smooth launch, then ongoing support.
Industries we deliver this for
Ways to work with us
Fixed-scope project
Clear deliverables, timeline and acceptance criteria agreed before work starts. Best for defined builds.
Phased programme
Larger change delivered in stages, each with its own scope and review, so priorities can adjust.
Dedicated team
Developers, designers or testers from our in-house team working on your roadmap, month by month.
Annual maintenance (AMC)
Yearly care for websites and apps: updates, security, backups, fixes and small changes.
Questions about Maintenance & AMC
Last updated November 2026
