What is an AI chatbot or voice agent?
An AI chatbot or voice agent is a software assistant that holds a natural conversation with customers by text or speech. It answers common questions from your approved information, collects details such as name, need and location, books appointments and passes the conversation to a person when the request needs human judgement.
Customers message at night, on Sundays and during your busiest hours. Many of those questions are the same ones your team answers every day: timings, eligibility, documents needed, order status and directions. When nobody replies quickly, the customer simply moves on to the next business in their search results.
We build assistants that answer those questions in English, Hindi or Marathi, on the channels your customers already use. Each one knows when to stop. Complaints, negotiations and anything unclear go to a person on your team, with the full conversation attached so the customer never has to repeat themselves.
Channels and capabilities
We build website chat widgets, WhatsApp Business chatbots and voice agents that pick up inbound calls or make reminder calls. They answer FAQs, check eligibility with simple questions, capture leads into your CRM, book visits or appointments, and share order or application status by looking up your system. Every conversation is saved, tagged and searchable, and your team can step in from a shared inbox at any point.
- Website chatbots
- WhatsApp chatbots
- AI voice agents
- Human hand-off
What is included
- Conversation design and approved answer base
- Website and WhatsApp chatbot setup
- Inbound and outbound voice agent flows
- CRM, booking and status lookups
- Shared inbox, hand-off and transcripts
What changes for your business
Replies at any hour
Customers get an answer at midnight or on a holiday, instead of waiting for the office to open.
Better qualified leads
Your sales team receives enquiries with needs, budget range and location already captured.
A lighter support load
Repeat questions are handled automatically, leaving your team free for the conversations that matter.
How we work
Assess
We understand your processes and uncover high-impact opportunities.
Pilot
We start small and prove value fast.
Scale
We roll out across teams and systems.
Support
We stay with you and keep everything running.
Industries we deliver this for
Ways to work with us
Fixed-scope project
Clear deliverables, timeline and acceptance criteria agreed before work starts. Best for defined builds.
Phased programme
Larger change delivered in stages, each with its own scope and review, so priorities can adjust.
Dedicated team
Developers, designers or testers from our in-house team working on your roadmap, month by month.
Annual maintenance (AMC)
Yearly care for websites and apps: updates, security, backups, fixes and small changes.
Questions about Chatbots & Voice
Last updated November 2026
